Refund policy
Return & Refund Policy
Applicable to Power Tools & Accessories
We are committed to providing high-quality products. If you experience an issue with your order, please contact us and we will assist you.
1. Return & Exchange Eligibility
You may request a return or exchange within 7 days after receiving your order if:
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The item arrived damaged.
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You received an incorrect item, model, or quantity due to our error.
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The item has a manufacturing defect or does not function properly during initial use.
We do not accept returns or exchanges for:
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Change of mind.
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Ordering the wrong model, size, or product.
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Personal preference or dissatisfaction unrelated to a product defect.
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Items purchased from sellers or websites other than our official website.
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Custom-made or clearance items, except when the item arrives damaged, incorrect, or defective.
2. Return Conditions
To qualify for an approved return or exchange:
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The product must be returned in its original condition, except for reasonable initial testing necessary to identify a defect.
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All original packaging, manuals, accessories, parts, and free gifts must be included.
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The product must not show damage caused by misuse, improper installation, unauthorized modification, excessive wear, or improper handling.
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A return request must be submitted within 7 days after delivery.
Products showing signs of misuse, unauthorized modification, improper installation, or damage unrelated to a manufacturing defect are not eligible for return or exchange.
3. Return Process
To request a return or exchange, contact us within 7 days after delivery at:
Please provide:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the product and the problem.
Our customer support team will review your request and provide return instructions and the appropriate return address if the return is approved.
Please do not return any product without prior authorization.
After receiving return authorization, the product must be shipped within 5 days.
Once the returned product is received and inspected:
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Exchange: An approved replacement will normally be shipped within 7 business days.
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Refund: An approved refund will normally be issued to the original payment method within 7 business days.
Your bank or payment provider may require additional time to process and post the refund.
4. Return Shipping Responsibility
We currently serve customers within the United States only.
If the return is caused by our error, including:
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The product arrived damaged.
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We shipped the wrong product, model, or quantity.
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The product has a confirmed manufacturing defect.
We will cover the reasonable return shipping cost and, when applicable, the cost of sending a replacement.
We do not provide prepaid return labels for returns that do not qualify under this policy.
Returns caused by change of mind, ordering the wrong model or product, or other buyer-related reasons are not accepted.
5. Limited Warranty
Most power tools include a 12-month limited warranty covering manufacturing defects.
The limited warranty does not cover:
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Damage caused by misuse, abuse, drops, accidents, or improper operation.
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Damage caused by incorrect voltage or improper electrical connection.
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Unauthorized modifications, repairs, or disassembly.
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Normal wear and tear.
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Consumable or wear items such as sanding belts, blades, and similar components.
To request warranty assistance, contact:
Please provide:
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Your order number.
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A description of the issue.
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Photos or video showing the problem.
We will review the information and determine the appropriate solution, which may include troubleshooting, replacement parts, repair assistance, product replacement, or another appropriate remedy depending on the circumstances.
Contact Us
For questions regarding returns, refunds, exchanges, or warranty service, contact:
NOTOTEC LLC
Dark Stone / Nototec Customer Support
Email: feedback@darkstonetools.com